Frequently Asked Questions

Q: Can I put a unit on my own private property? How do I arrange a private property install?

A: The answer is yes! However, you will need to do your homework and contact your local Township/ Municipality to find out what your By-laws will allow. This will give you all the detailed information on what buildings are permitted on your property. Most likely you will be looking at a CSA Z-240MH Manufactured Home or CSA A-277 Modular Home. This information will also help to determine next steps and what involvement is required from us as the Manufacturer.

Q: What is the difference between a Park Model Trailer & a Manufactured Home?

A: Park Model Trailer – a recreational unit that meets the following criteria:

1. It is built on a single chassis mounted on wheels
2. It is designed to facilitate relocation from time to time
3. It is designed as a living quarters for seasonal camping and may be connected to those utilities necessary for operation of installed fixtures and appliances
4. It has a gross floor area, not exceeding 50m2 when in the set-up mode, and has a width greater than 2.6m in the transit mode.

A Park Model Trailer is manufactured in accordance with CSA Z-241RV series of standards.

Manufactured Home – a transportable, single or multiple section single family dwelling of residential occupancy and conforming with CSA Z-240MH Series of standards at time of manufacture. It is ready for occupancy upon completion of set-up in accordance with required factory recommended installation details.

Q: Do you allow customization to existing floor plans? Can we bring our own plan?

A: We get it, you want to make this the unit of your dreams! That said, we are happy to work closely with you and your family in designing the perfect vacation retreat. Can’t find what you are looking for after viewing our multiple floor plans, no worries. Bring us in your sketch and we will have our engineering department create it for you (may incur some costs).

Q: Can I provide my own appliances, electrical and plumbing fixtures for General Coach to install at the factory?

A: Unfortunately, this is not permitted. However, with the help of our in-house Interior Designer and continuous research of residential trends we have developed an extensive option list of approved supplier products. We are confident that you will find something to your liking.

Q: How far in advance do we need to order our unit?

A: This is a tough one, given today’s marketplace it is always best to plan well in advance. Rule of thumb would be to plan 4 – 6 months in advance, 6 – 8 months for custom builds. We will of course do our best to accommodate extenuating circumstances such as house sales etc., but can not guarantee delivery on a certain date.

Q: Do you have a showroom we can visit to see models?

A: You are always welcome at General Coach! Depending on the time of year, we may or may not have units on display but do offer factory tours by appointment only Monday – Friday at 9:30am & 1:00pm. Make sure to book at least two weeks in advance as it is a popular attraction for Hensall.

Q: How do I get a price?

A: We are happy to provide a Manufacturers Suggested Retail Price on the base model, but for a more accurate price with detailed options, freight, set-up and any other additional items it will be best to contact one of our Authorized Dealers. For private property sales please contact our internal sales staff for next steps.

Q: How do I find a dealer in my area?

A: To find a dealer in your area, or see if your current campground is a dealer please visit the FIND A DEALER page here.

Q: Do you build “Tiny homes”?

Tiny Houses are not legal in Canada

It is interesting to note that “Tiny Houses” are approved by no third party. They do not meet the Ontario Building Code, the National Building Code, the Electrical Code, the Canadian Gas Code or any other code for that matter. They cannot be approved by CSA (Canadian Standards Association) as CSA does not acknowledge their existence. There is also no third-party inspection at time of manufacture, so anything goes and the public have no idea of how it was built and with what raw materials.

In fact, the only thing that is approved on a “Tiny House” is the trailer it sits on. The trailer will be approved for a certain GVWR (gross vehicle weight rating) at time of manufacture. It certainly was never approved to install any form of structure on top of it.

“Buyer Beware”

Q: Do you ship/sell to the United States?

A: At this time our products are not approved for U.S distribution.

Q: Can I purchase an unfinished unit so I can finish it myself?

A: No, we cannot sell an unfinished unit out of our facility. Our factory is governed by CSA (Canadian Standards Association) Certification and therefore must comply with the stringent rules and regulations provided to us. An incomplete unit does not meet these rules.